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What if I forgot my password and/or my Taxbrain Username?

Why doesn't my password work?

Where did my personal account go?

What does checking off "Save Password" do?

How do I change my password?


Lost Password
Enter your username below and we will email you instructions on how you can reset your password.
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How do I register?

Does Taxbrain use cookies?

Why is registration information important?







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Customer service is here to help you. You can reach a representative at
(866) 829-2724.

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customer service
representative
using Live Chat!

To register for a personal account at Taxbrain, just click the New Account button located in the upper, right corner of this page. After entering your account setup information click the Next button and confirm that the information entered is correct.
During registration you will be asked to choose a unique Username and password. Please Note: Your Username cannot contain special characters or spaces and must be at least 4 characters long. Once you have signed up for a myTaxbrain account you will have access to all of our services.
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Why is registration information important?
Accurate registration information is essential. In the event you ever lose or forget your Taxbrain password, we would need to confirm your identity using the email, full name, birthday, address, social security number and telephone number that you provided during registration or when you last updated your account.
If you have entered any of this information incorrectly, or have forgotten what you entered, we will not be able to confirm your identity and provide you with your login information.
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What if I forgot my password and/or my Taxbrain Username?
In the event you have lost your Username then you can contact our customer service representatives, confirm your account information and we will supply your username to you. Make sure that you provide us with the same information you used when you registered or when you last updated your account. Without the correct verification information, you will not be able to obtain a new password. If you have forgotten your password, you can enter your username in the box above and we will email you instructions on how you can reset your password.
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Why doesn't my password work?
There are several reasons why you may be getting an "Invalid Password" error message:
  • Make sure your CAPS LOCK key is not on. Passwords are case sensitive (meaning that "PASSWORD," "PaSsWoRd," and "password" are not the same), so be sure to keep this in mind when entering your password.
  • Make sure your NUM LOCK key is on if you are using the numbers on your keypad.
  • Sign in with the correct Username. Make sure that you are using the correct Username when signing into your account.
  • Enable Cookies. To enable cookies in Internet Explorer 6.0 click Tools>Internet Options>Privacy>Advanced and enable "Override automatic cookie handling" and enable "Always allow session cookies." To enable cookies in Netscape 7.1 click Edit>Preferences>Privacy & Security>Enable all cookies.
  • Delete your cookie files so we can set a new one. A cookie is a small piece of information stored by your browser that helps identify you. If your cookie is not being accepted correctly, you will be logged out of your account as soon as you move to a different page. This may be blocking your current ability to log in or stay logged in.
    To delete your cookies, open your browser, go to tools, internet options, click the Delete Cookies button and then click ok. Close the browser window, open a new one and then login again.
  • Clear your browser's cache. At times it's necessary to clear your browser's cache. The cache is the memory your browser uses to store content (information) from the web pages that you have visited. Storing that content allows your browser to load those same pages more quickly the next time you visit.
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Where did my personal account go?
Your Username is stored as a cookie on your computer. This allows you to be logged in automatically to your Taxbrain account. If you upgrade your computer software, change computers, delete your Internet files, or click "Log Out," the cookie will be erased from your computer's hard drive.
To retrieve your information, enter your Username and password in the spaces provided on the home page and click "Sign In." You don't need to register for a new account.
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What does checking off "Save Password" do?
When you sign in using your Username and password, your browser can "remember" this information. If you check the "Save Password" box, you won't have to sign in each time you come back. (Although we may ask you to re-enter your password if you've been away from the computer for a while.)
Important: Always remember your Username and password or write them down in a safe place. For your protection, we may ask you to re-enter your Username and password when you access certain personalized services like myTaxbrain, Tax Center, or when you access your Account Information.
Should I check it or not?
If you're concerned that other people might accidentally see your personalized Taxbrain pages, don't check the "Save Password" box. Make sure to click "Logout" and close your browser when you leave your computer. This will ensure that we ask for your Username and password the next time you access any of Taxbrain's personalized services.
If you use a shared computer (in a library, Internet cafe, university, airport, or other common area) do not check the "Save Password" checkbox.
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How do I change my password?
If you would like to change your Taxbrain password, just login to myTaxbrain and click the Account Information link on the left of the page. You will be taken to your registration information screen and you can change your password there.
  • Enter your new password (as you would like it to be) in the second box.
  • Confirm your new password in the third box.
  • Click the "Next" button.
Your Taxbrain password will always apply to your entire Taxbrain account. This means that it will be valid not only for Taxbrain Services, but also for the Tax Center and all other personalized services offered by Taxbrain.
Please Note: To better protect your account, please make sure that your password is memorable for you but difficult for others to guess. Never use the same password that you have used in the past, and do not share your password with anyone. For security purposes, your new password must be a minimum of four characters long. A good password contains a combination of uppercase and lowercase letters (remember that your password is case sensitive) and numbers.
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Cookies
A cookie is a small amount of data, which often includes an anonymous, unique identifier, which is sent from a web site and placed in your browser's temporary storage area.
Each web site can send its own cookie if your browser's preferences allows. However, to protect your privacy, your computer will only allow the web site that placed a cookie to access that cookie at a later time. So a cookie placed by web site A can not be accessed by web site B. Your browser only permits a web site to access the cookies it has already sent to you.
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Choices about Cookies
  • You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn more about changing your cookie preferences).
  • If you reject all cookies, you will not be able to use Taxbrain services that require you to "sign in," and you may not be able to take full advantage of all offerings.
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Taxbrain Practices Regarding Cookies
Taxbrain uses cookies for a number of purposes, including:
  • To access your account information when you "sign in," so that we can provide you with customized content, such as myTaxbrain.
  • Keep track of preferences you specify while you are using Taxbrain services.
  • Display the most appropriate content based on your activity using Taxbrain.
  • Estimate and report our total audience size and traffic.
  • Conduct research to improve Taxbrain's content and services.
  • Require you to re-enter your Taxbrain password after a certain period of time has elapsed. This is to protect you against others accidentally accessing your account contents should you walk away from your computer.
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