Security Guarantee
You never have to worry about losing any funds as a result
of using our secure online service.
TaxBrain Guarantees the Security of our Online Service
When you use TaxBrain, we guarantee that you will be covered 100% for any funds improperly removed from your accounts, while we are handling your transactions. This includes funds removed from your accounts as a result of:
- Online theft of your account numbers or password.
- Unauthorized online removal of funds from your accounts.
Your Responsibility
TaxBrain's Terms Of Use describes the terms and conditions of the TaxBrain online service. You are responsible for keeping your online password, account numbers, personal identification information, and other account data confidential.
TaxBrain cannot be responsible for customer errors or negligent use of the service and will not cover losses due to:
- Input errors or misuse of the service.
- Negligent handling or sharing of passwords leading to unauthorized access to accounts.
- Leaving a computer unattened during an online session -- click "Logout" to end your session.
- Failure to report known incidents of unauthorized account access within 2 business days.
How to Contact Us
To contact us about lost or stolen information, or suspected fraudulent activity, you can contact us 7 days a week, 24 hours a day.
TaxBrain Customer Service
Online Guarantee Department
P.O. Box 611
Tracy, CA 95378-0611
1-866-TaxBrain
1-866-829-2724
support@taxbrain.com
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